Privacy policy
Last updated: April 18, 2026
This Privacy Policy describes how Maple Bay Fashion (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from maplebayfashion.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
- Online tracking technologies that collect information when you visit our Site, open or click on emails, or interact with the Services or advertisements, including pixels, cookies, web beacons and SDKs.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications, arranging shipping and facilitating returns.
- Marketing and Advertising. We may use your personal information to send marketing communications or show advertisements for products or services.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with You and Service Improvement. We use your personal information to provide customer support and to improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about Cookies related to Shopify, see https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy, including:
- Vendors and service providers (e.g., IT, payment processors, fulfillment, customer support).
- Business and marketing partners.
- When you direct or consent to disclosure.
- Affiliates within our corporate group.
- In connection with business transactions or legal obligations.
| Category | Categories of Recipients |
|---|---|
| • Identifiers and contact details • Commercial information • Internet or network activity • Geolocation data |
• Vendors and service providers • Business and marketing partners • Affiliates |
Third Party Websites and Links
Our Site may provide links to third-party websites. These platforms have their own privacy policies and security practices. We are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe your child has shared information with us, contact us using the details below.
Security and Retention of Your Information
No security measures are perfect. We cannot guarantee perfect security. We retain your information as long as needed to provide services, maintain your account, comply with legal obligations, resolve disputes or enforce policies.
Your Rights
Your rights may include access, deletion, correction, portability, restriction, withdrawal of consent, and management of communication preferences. You may exercise your rights by contacting us using the details below.
Complaints
If you have complaints about how your personal information is processed, contact us. You may also lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed in other countries. If transferred out of Europe, recognized transfer mechanisms will be used.
Contact Information:
Store Name: Maple Bay Fashion
Address: 5645 Boul. Grande Allée, Brossard, QC J4Z 3G3, Canada
Email: support@maplebayfashion.com
Phone: +14378863176
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST, Canada)
We typically reply to emails within 24 hours on business days.