Shipping policy

Last updated: April 18, 2026

At Maple Bay Fashion, we are committed to providing an exceptional shopping experience for our Canadian customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada.

Shipping Locations

This shipping policy applies to orders shipped within Canada.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (EST, Canada). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 5 to 7 business days (Monday to Friday).
• Estimated delivery time: 6 to 9 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within Canada:

• Canada Post
• Purolator
• UPS Canada

Shipping Costs

Free Shipping: All orders within Canada qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer support. Frequently Asked Questions

Contact Information:

Store Name: Maple Bay Fashion
Address: 5645 Boul. Grande Allée, Brossard, QC J4Z 3G3, Canada
Email: support@maplebayfashion.com
Phone: +14378863176
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST, Canada)

We typically reply to emails within 24 hours on business days.